IP telephony

In recent years, IP Telephony (IPT) has gained rapid acceptance for its cost savings and provisioning capabilities. Many contact centers now deploy this technology as they transform from a conventional call center to an IP contact center.

Today, an IP contact center deploys sophisticated applications and utilizes enterprise resources, both technical and human.  Branch or remote sites can provide seamless global coverage and respond to spikes in call volume, all through a connection to the central hub.  IP telephony enables the call center and supports the use of agents from anywhere, including their homes.  This capability has become a cost control strategy for many contact centers.

JCCS communication department is focusing on IP telephony solutions where our certified engineers can design, install, configure, support, and maintain IP telephony solutions from respected vendors in this field.

JCCS works closely with the following vendors:

Cisco IP telephony products support a wide range of Session Initiation Protocol (SIP) capabilities including:

Support for presence-based applications.

Simplified administration and maintenance, including introduction of an appliance model implementation for Cisco Unified CallManager

IP phones with enhanced SIP feature support, and Gigabit Ethernet support

www.avaya.com