Service Level Agreement

Platinum SLA

Services Highlights:

• Provided comprehensive support 24x7.

•  Call Back: Engineers On Site on shift basis.

•  Response Time: Less than one hour.

• Spare Part: All Customer equipment is covered.

• Solving problem time frame: Four Hours.

Golden SLA

Services Highlights:

• Provided comprehensive support 24x7.

• Call Back: Max one hour from call report time.

• Response Time: Four hours response time on Customer site.

• Spare Part: All Customer equipment are covered.

• Solving problem time frame: one day.

Silver SLA

Services Highlights:

• Provided comprehensive support 24x7.

• Call Back: Max one hour from call report time.

• Response Time: 24 hour from call report time.

• Spare Part: selective Customer equipment coverage.

• Solving problem time frame: 48 hours.

Standard Warranties

Services Highlights:

• Provided comprehensive support 24x7.

• Call Back: Max one hour from call report time.

• Response Time: 3 days from call report time.

• Spare Part: Follows the vendor maintenance policy.

• Solving problem time frame: Follows the vendor policy.