Telecommunication

STC 907 Contact Center Implementation Value SR. 27M

• Implementation of Avaya ACD

• Implementation and integration of Cisco ICM, CVP, outbound, email and chat

• Implementation and integration of RightFax and Witness voice logger

STC Internet Gateway Transfer Value SR. 30M

• Built a new internet gateway in STC (Saudi Data) based on Cisco technology

• Transferred all related applications from Kacst to Saudi Data

• Integration with existing STC network

STC 909 call center project Value SR. 4.5M

• Installed full contact center for 50 agents

• Installed Automatic call distribution (ACD) and call management system

• Installed and implemented CTI application